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FAQ - Frequently Asked Questions

How to shop on this website?

On our site shopping is simple matter of taking the following steps:
1. Find the product you want to purchase
2. Adding that product to your shopping basket 'ADD TO SHOPPING CART'
3. Going to the checkout 'Proceed to check-out'

What is your Cart?

Your Cart is a page that functions as the shopping basket for the items you want to buy, displaying all the items you've added to it. You can access your Cart by clicking the shopping cart link 'Show shopping cart' found in the upper left corner of the pages on our site.

How long will items stay in my Cart?

Items will remain in your Cart for up to four weeks. If you do not sign in to your account, or do not have an account, items will remain in your Cart until the shopping session is terminated or expires.

How do I remove items from my Cart?

From the 'Shopping cart' page you can delete an item by either entering 0 in the quantity or by selecting the 'Trash button' and then clicking on the 'Update subtotal' button to remove the selected items from your cart.

After I've added items to my Cart, how do I check out?

Click the 'Proceed to check-out link' found in the upper left corner of the pages on our site. You'll enter our checkout process. If you have an account, you'll be asked to sign in, if you haven't done so already. If you wish, you may complete your order without having an account.

Does the subtotal displayed in my Cart include shipping?

No, the subtotal only includes the cost of the items in your Shopping Cart. Shipping charges will be calculated during checkout.

Does the subtotal displayed in my Cart include taxes?

Yes, the subtotal includes any applicable tax.

Do I need an account BEFORE I can shop here?

No, there is no need to create an account before you start shopping.

Do I need an account to buy from your store?

No, you do not need an account to buy from us. You do not need to register with us. By creating an account on our site, your billing and shipping information will be filled in automatically each time you login to your account and place an order in our store.

How do I open an account?

You can open an account by registering for this web site. You can open an account when you go to the checkout.

Is it safe to buy via your online store?

Yes! We have adapted all the latest security features to make this site as secure as possible. All paying transactions are passed through an encrypted gateway. [read more]

Shipping and postage costs:

We deliver to anywhere in the world. Shipping costs (The costs are added on in the payment stage) ... [read more]

Methods of payment

At BachFlowerEssences.com we offer a variety of payment options, so that our customers have the flexibility to choose the payment options which suit them best...
[read more]

Terms of business

Terms of business... [read more]

I still need help!

If you have a question not answered in the section above, please e-mail us ... [read more]